FNB MISSING PAYMENT

I made a Payshap payment of a R1000 from my Premier Fusion Account to a friend.

The payment wasn't received in my friend's account.

I did a live chat with an FNB Consultant on the app and was told the payment may take up to 12 hours to clear.

I waited 24 hours and phone Premier Banking and had another Live Chat.

A Case was logged for a missing payment.

The reference is CAS-***8-D8B4K0

Today I had another Live Chat and was transferred to many departments and in the end back to Premier Banking.

The consultant named Trevor kept me waiting for 15 minutes just to inform me that Admin will deal with it and it will take 15 working days.

I would like my R1000 to be refunded to my Premier Fusion Account.

This is awful service from First National Bank.