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Michael W

1 reviews | Active since Mar 2021

13 Jul 2024, 09:08

FNB MISSING IN ACTION RELATIONSHIP MANAGERS

Having had my mobile ****** in Sandton Woolworths out of my shopping bag, I immediately reported the ****** phone to Telkom [my service provider] who blacklisted and blocked my phone.

On Friday I reported the theft to SAPS for a cas # and when back home I went onto my banking app via my tablet only to discover that someone had ****** monies. I immediately call FNB ***** and whilst on the call with this lady more money was paid out of my account to the extent that all my accounts were essentially wiped out.

Heaven knows how the ******* unblocked my mobile, but worse than that was were they got my password to access my account. Despite the lady assisting [for which I'm very grateful], she then transferred me to my Private Clients relationship manager and needless to say that call went to voicemail. I left and urgent message for urgent assistance and here I am still waiting for my dedicated RM to call.... beyond ridiculously poor service. Private Clients service is trumpeted as being superior - couldn't be further from the truth..... How violated I feel having had my accounts cleaned out and now there's no support from the bank to whom I pay exorbitant fees for a sub-part service....

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MW
Michael W's update15 Jul 2024, 11:39
Reviewer Update
Despite assurances from FNB that there would be action, there has been non. I contacted FNB Private Clients this morning specifically to track down my assigned relationship manage who is Ruan Lubbe [***] where I have now left the second message for him to urgently call me. I have no banking access what-so-ever, I have no cards and I'm still reeling from the impact of having my entire banking profile raided and all funds ******. Heaven knows how the theft of my ****** mobile phone, which was immediately blacklisted and shut down, was accessed and with my password. Despite loosing all my money, I'm now dealing with a non existent Relationship Manager. FNB sells you Private Client cards on the premise of superior service, a dedicated RM etc, etc - with all this being worthless frankly.... I have no access to cash, I'm awaiting FNB ***** division to call to investigate this ***** [heaven knows when that will be] and in the interim the alleged assistance of a dedicated RM is shockingly non existent.... I am at a loss for words - which for me is a rare thing...