FNB missing funds

It's with sadness that I write this review concerning FNB. My first account was with FNB and I've stayed loyal for over 10yrs! It shocks me how their service is downgrading in terms of assistance and resolution. To think I had a ***** case because Indrive **********ly charged me for trips I did not take and for FNB to only resolve this 3months after! To think once the refund was processed, the funds went missing and all they could tell me is that I have pending transactions on my account! Which I did not have…the back and forth between departments that could not assist me and trace were the refund disappeared to. The amount of airtime spent to be put on hold and still leave without resolution. I was meant to start saving with them monthend but I'm canceling that account because they have show me how simple your money can just go missing without trace! All I have to say is, if you are banking with FNB check your statements every month! Make it a habit because your money might just be disappearing without you knowing!