FNB – Missing EFT Payment of R31,428.43 | Over 1 Week Unresolved

On 17 February 2026 at 16:16, I made an EFT payment of R31,428.43 from my FNB account to a Capitec Bank account (account no. ***) as a full and final settlement of my Capitec loan account no. ***. This was an instant payment, and FNB has confirmed that the transaction was successfully processed and reflects as paid on their system. I have a valid Proof of Payment (POP) to confirm this.

The problem: Capitec Bank has confirmed on three separate occasions that the funds have never reflected in their account. It has now been over a week. Both banks have confirmed the account number is correct, so there is no dispute about where the money was sent — it has simply vanished between the two banks. To make matters worse, Capitec debited my account again today, 24 February 2026, despite the full settlement payment having been made over a week ago. I am now out of pocket by R31,428.43 with no resolution in sight, and I have been debited again on top of that, i would like this money to be re-imbursed to me. I have contacted FNB multiple times and have been given no meaningful assistance. No payment trace has been initiated. No one has taken ownership of this matter. This is completely unacceptable for a transaction of this magnitude. I am formally demanding the following from FNB:

An immediate formal payment trace to be initiated on the EFT of R31,428.43 processed on 17 February 2026 at 16:16, with a trace/reference number provided to me in writing. Written confirmation of the outcome of the trace within 48 hours. If the funds cannot be confirmed as received by Capitec within 48 hours, an immediate full reversal of R31,428.43 back into my FNB account — no delays, no excuses. A full written explanation of what happened to my money and which party bears responsibility.

I have my Proof of Payment, all reference numbers, and records of every interaction with both banks. If this is not resolved urgently, I will escalate to the Banking Ombudsman and the National Credit Regulator (NCR) without hesitation. FNB, I expect a response and resolution. This is R31,428.43 of my hard-earned money — not a small amount to be brushed aside. Sort this out as youll are dragging your feet or i will take my business elsewhere. – Tyron Sagren Pillay