FNB miss leading messages

Unexpected Error An unexpected error has occurred. We are unable to process your transaction. For immediate assistance, please contact our Help Desk on ***After receiving this message, whilst trying to make a payment, I waited 30 minutes before giving up, because of the cost of the call. How much money do these organizations take from us and then can’t even properly staff a call center. And trying going to branch these days, long queues and no staff, sort it out FNB