FNB MISPLACED MY FUNDS

FNB Missed placed funds i called fnb this morning and advised my fnb investment account is zero agent one says she can confirm the movey went from saving to the investment accoiunt agent 2 say the account is deactivated and no such money was ever there so fnb cant tell me where all the money went to but can confirm the moent left my account in to there bissness but cant locate it yet i have to call fnb constatly