Fnb misleads clients loan application

I recently app**** for a loan via the fnb banking app. After filling in all the details, I receive a nessage frim FNB via in contact, I quote "You're set Deidre, Your new FNB personal loan was successful and will be deposited into account number ********** 2"

Then after that message I recieved another in contact message, I quote again "Your FNB personal loan is on its way. You will receive a notification once a deposit is made into ur account"

I waited 2 days and when i called fnb they said something about me having 2 profiles and then recieved a message that I was declined.

How does FNB approve and then decline you. I was relying on the money knowing that I was approved. The message never said pre approved it anything to that effect it said successful.

Why does FNB mislead its client? I will be looking at moving my account to another bank