FNB- Misleads and Misinformed

I was informed that I would need to apply for unpaid leave plus a 40% salary cut by my employer. I reached out to FNB to assist with the Covid relief they offered as I am in good standing with them as a client. After not receiving any communication from FNB I decided to visit my local FNB branch. Much to my dismay no one at the branch was able to assist me and could not provide me with the Covid relief information I needed. I then and there decided to rather opt for a revolving credit facility which suited my needs better instead of the Covid relief. I was immediately approved for the revolving credit. Today I wanted to access the funds just to discover it is not available to me..This is the only money I have to look after my children due to my salary cut!! I believe this is all because of the Covid Relief which l don’t even know wether I was approved or not! All other credit facilities becomes unavailable! How can FNB do this! I literally have no other means supporting my children .