FNB - MISINFORMATION AND DISAPPOINTING SERVICE

Just to understand, why do you misinform clients that we are able to cancel/stop debit orders on the FNB APP and then I try to stop the same debit order twice, once at 16:00 on Thursday, 15 January 2026. I contact the secure chat on Friday, 16 January 2026 to confirm it has been stopped. The consultant tells me it has not been processed and nobody can give me a reason why. Then I do the same stop debit order at 10:36 on Friday, 16 January 2026 at 10:36 while chatting to the consultant on secure chat and ask the consultant if she can see anything on her side. She tells me I need to wait 24 hours for the system to update and contact them again. I leave it for 48 hours just to make sure I gave the system enough time to update. I contact secure chat on Sunday, 18 January 2026 and the consultant tells me it was still not processed. So now I was charged R85 for FNB to stop the debit order even though I did as instructed by FNB to stop the debit order on the FNB APP which would have cost nothing. Please advise how I am responsible for your system not processing the instruction done in exactly the way FNB instructs. As a customer for over 20 years, the misinformation and poor service is absolutely disappointing.