FNB Mishandling of Credit Bureau Error

I am compelled to share my experience with First National Bank (FNB) due to repeated incompetence and delay in resolving a serious issue. FNB’s Revolving Credit Facilities team submitted incorrect information to the credit bureaus, which has severely damaged my credit score and is having an impact to my financial reputation. Despite issuing a formal final demand letter, FNB has failed to act responsibly. Instead, I have received four separate replies from FNB that demonstrate a clear pattern of mismanagement: • Asking for a credit agreement that was never issued during my online application. • Asking for my credit report, despite FNB having full internal access to its own records. • Asking for my ID number and account details, despite already being included in correspondence. • Repeating the same request for a credit report, showing circular stalling tactics. Most concerning is that my Private Banker, who has been copied on all correspondence, has remained silent throughout. This raises serious questions about accountability and whether FNB values its clients. This matter is not about paperwork. It is about FNB’s internal error and failure to comply with statutory obligations under the National Credit Act (NCA) and the Protection of Personal Information Act (POPIA). I have escalated this matter to the National Credit Regulator (NCR) and the Credit Ombud, and will continue to pursue accountability through the Information Regulator and the media if necessary. Consumers deserve better. If FNB cannot correct its own errors, how can South Africans trust their financial data is safe?