Fnb mis communication

I’m really not happy with fnb, on several occasions I had communicated with their consultants via the messaging service on the app regarding the closure of my Cheque account( reason for closure is I’m having a lot of unpaids lastest unpaids ended up costing me R900 and some odd change). Now because I have several accounts one being the Covid account I was the told in order to continue paying for these other accounts I’m suppose to open new account in order for the Covid account to debit from. I was fine with that cause I don’t want to leave fnb ( cause I have policy that Iv had for a while with them). Now the opening of a new account was let Known to me by the messaging service and also recieved a call regarding the same thing. I then went to the bank last week Friday to open a new one and sat for four hours waiting to be assisted. Only for me to get a call on Monday saying they can’t close my check account because Covid account is being debited from my Cheque hence I can’t close it.

Now my frustration is: there is a communication somewhere and it’s causing a very big irritation on my side. 2.Im informing the bank I don’t to continue having the unpaids causing a bad record on my name. 3. I will not sit at a bank for fours to then be basically told I wasted my time. 4. I have a new easy account it is now your responsibility to see how you wil transfer the Covid account to my easy account. 5. I want to close the Cheque account with immediate affect