FNB ****MING!!

Money was taken from my account via a virtual card, I called the ***** department they had me fill out a dispute form 7 days later i receive a response from Ethlynne asking me to provide proof of the communication between me and the merchant and also proof in another form other than my FNB card after I clearly explained I did not do a purchase nor did I approve anything from my virtual card how can they not see on their system all of a sudden that I did not approve any purchase from my account FNB has the most illiterate *********** staff the only thing they good at is transferring you to a different department how can I ever trust FNB virtual card that they claim is so secure let alone FNB

Again I want to make it clear I did not make any purchases the money randomly went off my virtual card without my approval.