FNB ****ming

I wrote about FNB a week ago about their charge of R200 for an items paid due to no funds but my statements doesn’t even show which funds was paid for. How do you charge me and say you paid for something that I couldn’t pay for but now sure what it is you paid for? They are ****ming people with this items paid no funds whatever

FNB I want my 200 as in yesterday because you can’t prove or show me what it is you paid for in order for you to charge me R200 for paying for it otherwise please close this account I cannot lose money at the hands of *********** people