FNB - Might as well be in the North Pole

I am very dissapointed in FNB currently. I have to watch and listen to their hoards of adverts about great service, personal service etc etc etc. Yet, when having hassles with my card it is impossible for a bank representative to contact me. I have tried going in to the bank and they say they cant assist. Then I log a fault, 2 weeks, no response. Call them monday, on hold 1h19min, call Tuesday - on hold 1h29min, call today - on hold 1h47min. Luckily i have a great and amazing cell phone package otherwise this would not be possible. Get a email eventually that says i must respond to a specific mail address and it does not exist. And the sent mail address does not accept replies. Looks like FNB really does not want to talk to me. Think it is time to move banks, for everyone in my family...