FNB Meyersdal, Brackenhurst Bad service

Item: FNB (First National Bank)
Rating: 1
Author: Justin R

Both FNB branches, Meyersdal and Brackenhurst have shocking service. You only have one teller to assist clients and one lady to deposit cash with in Meyersdal. Manager does nothing when they could be assisting if they are short staffed. The atm on the outside of Meyersdal never works and also always has problems for cash deposits

To change a blocked pin in Brackenhurst take just over an hour this is a rediculous turn around time. Atms are also always being serviced and one must wait.... What is going on.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

25 Sept 2019, 17:00

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply25 Sept 2019, 17:00

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

Justin R's updateReviewer Update

25 Sept 2019, 17:28

Thank you

I don't need anyone to contact me I would just like the lack of service to improve this has be n ongoing for a long time and needed to be addressed

Justin R's update25 Sept 2019, 17:28

Reviewer Update

Thank you

I don't need anyone to contact me I would just like the lack of service to improve this has be n ongoing for a long time and needed to be addressed