FNB Messy Service

Just had the worst exchange with FNB's digital agents, I am trying to close my account and have connect products and all I am asking for are banking details to use for future payments. Nontuthuzelo Ngilima transfers me to the collection department where I can obtain the banking details only to be stuck with a Malebone who does not read to understand, I asked to speak to her manager and instead she transfers me back to the connect department and now I am busy chatting to Fezile Mazibuko and having to repeat myself all over again only for him to tell me that they only provide banking details for products that are in arrears so basically I must skip a payment, let if affect my score to obtain banking details?