KS
Kylie S

1 reviews | Active since Sept 2016

19 Jun 2019, 14:07

FNB messing with your account as they please!

I find it absolutely disgusting that you can have whatever system glitch you have that deposited additional money into people's accounts and then without any kind of apology or warning you remove the money from the accounts.

There should have been a better process followed with much better communication with your actual clients so that we could sort out our accounts accordingly. Now I do not have a record of what was taken or put into the account because there is no record of the money being put in the account or taken out. I basically have my bank messing with my account as they please!!!!!!!!!!! It is completely and utterly unacceptable!!!!!!!!!!!!!!!!! With ZERO communication I feel disgusted at the service from FNB right now!!!!!!!!!!!!!!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jun 2019, 14:37
Official
Good Day Kylie Sterrenberg
  
Thank you for bringing this to our attention. 
We acknowledge your complaint. 
It has been routed to the relevant department and feedback will be provided shortly. 
I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, 
Hello Peter Team 
Tel number: ***