FNB messing up my credit record with their incompetence!

I have spent the entire day yesterday to get assistance as I erroneously transferred funds to my Revolving loan as opposed to my credit card. I was originally advised to wait for the funds to clear but I am still unable to transfer the funds. I have made contact via secure chat, no assistance offered only a number and useless information. I made several phone and spent so much time and airtime holding, being cut off, being transferred - having to authenticate myself numerous times BUT NO ASSISTANCE!! No one that cut me off even bothered phoning me back. I have given up as I also still have to work to earn a living. Perhaps it is time to change banks as this kind of service cannot be tolerated. I have been a loyal client with FNB for more than 24 years and my experience with FNB in the last 2 months have rendered me speechless....and not in a good way. Last month my Wesbank debit order came back unpaid because the incorrect instructions have been given in terms of my Covid-19 cashflow relief. I raised my concerns and requested a letter confirming that the error was not on my part for future reference as I fear that this will affect my squeaky clean credit record and the matter was just brushed off. So now the balance on my Wesbank account does not make sense to me, I am still not able to transfer funds from my Revolving Plan to my Credit Card and no payment went off yesterday as per my request for my Covid-19 cashflow relief plan... and it is just IMPOSSIBLE to get assistance. And...the robot requesting instructions will be the death of me....I phone, because I expect to speak to a human....the robot simply does not divert your call correctly. I would really appreciate SOMEONE to assist me as I simply cannot accept the way my accounts are being messed up by my (previously) trusted financial services provider *** Perhaps an emails to *** would do the trick? ***