FNB messing up accounts - again

Actually there must be an option for a zero star review as FNB doesn't even deserve a single star. I got a call from FNB suggesting that my wife qualify for family banking and if she join it would mean she will save on banking costs especially her account fee. I told them to call her which they did. As she agreed to it was all new bank cards and other credit card account and so on. Two weeks later she get a message from FNB that she doesn't qualify for family banking and that she will pay an account fee of R455/month. So now she is worst off that before. So why on earth do you sell or promote something to us which we didn't qualify for? All you did was messing up everything. We as clients never asked for it but it was suggested to us by one of your consultants.