Fnb messing me around

I am absolutely fed up by the appalling lack of service and uneducated staff at fnb. Fnb promises better service and as an absa premium client and making a switch to fnb premier I am disgusted. I app**** early last week for a premier account which was accepted . FICA documents were sent on the day. I have sent fica docs on numerous occasions, spoken to numerous sales staff, credit departments etc. first I am told that all documents are received and today I am told I haven’t sent enough statements which I clearly have a few times. I suggest this is sorted before the end of today or you will lose a customer before you even get a customer! Pathetic so far! I earn a salary and I earn other income in commissions. My salary and commissions is more than adequate for what is being asked for. I would like this sorted out now because this is absolutely pathetic and not what I was bargaining for! I want a response now!