FNB messing me around

I needed to transfer money to my husband only to get a letter requiring me to do a letter for FICA purposes. I am then advised that the turn around time is 24 to 48 hours. I then received an email more than 48 hours later (just before the weekend) to advise me that I now need an affidavit so now I wait until Monday to wait for another 24 to 48 hours turn around time. This is ridiculous. If they needed an Affidavit why didn't they ask for one in the first place instead of asking for it more than 48 hours later. As usual you can only speak to a call centre agent whose standard phrase is "there's a turn around of 24 to 48 hours". Those funds needed to be transferred urgently and alternative arrangements have been made due to their incompetence. I am losing daily interest whilst they mess me around. I will be closing my personal and business accounts with FNB due to incompetence and lack of accountability.