FNB messes up AGAIN!!!

FNB, once AGAIN, you have managed to mess things up, at Christmas time. You have taken more money out of my account, *******LY. My outstanding debt with you was settled via sequestration (and rehabilitation) almost 5 years ago yet you still have amounts reflecting on my ITC (the only company that hasn't managed to update their records, everyone else has done what they are supposed to do). You have now also taken money out of my account, wrongfully so as admitted by your own staff. I was promised a refund but yesterday by Sheila Chiloane but as I suspected, absolutely NOTHING. FNB what do I have to do to have the following happen:

1. Clear my name on ITC, I've sent you ALL the documents NUMEROUS times and am fighting this separately with each credit bureau now as well. 2. Refund the money you took *******ly, just before Christmas, same as what you did 2 years ago 3. STOP taking money out my account *******ly

I need a reply and a refund by today or I am going further with this. And I need a way forward on how to stop this happening and get my name cleared.