CL
Claus L
1 reviews | Active since Dec 2014
15 Jul 2019, 15:49
FNB messed up IT system is pain in the neck.
FNB has now sent another SMS text message saying: "Our records show that you have exceeded the international limit authorised on your FNB card. You will no longer be able to transact internationally." Now here the fun fact: I have not used the card internationally nor do I have any forex transactions. Happens the second time in 4 weeks and of course, no one is picking up the phone on the mentioned number at *** FNB need to get their **** together and not waste the time of their customers with a messed up IT system. Not happy at all.
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FNB (First National Bank)'s replyOfficial
15 Jul 2019, 16:46Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply15 Jul 2019, 16:46
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***