FNB messed our accounts up

FNB phoned us more than a month ago explaining private banking will fall away and they will migrate my husband to a fusion private banking account and dthat he will get a new bank card. They also explained to me that they moving me to an account with reduced bank fees and that I will also get a new bank card. Up until today after another almost hour long call and we have lodged 2 complaints with FNB self, I will haven't received my bank card, my husband sit with 2 cards which they have delivered (and they have cancelled his other cards), but even though they are activated they don't have pins. We went to the skukuza branch to collect and activate the one. They are very unhelpful at skukuza branch and don't know what they are doing. They said the pins will appear after an hour and half on the app after activation. The nearest shops for us is and hour away. My husband got stuck there with no cards working. I had to drive trough to pay for the groceries, meaning 4 hours on the road between the 2 of us with all the petrol wasted. We phoned the bank the following week. After another over an hour call (which we have paid for), they told me again that I will get a new card. And they said we have to activate his app profile (which was active) by doing 3 transactions on it. Which I did exactly as they explained. Still no pin codes for the cards appearing. My husband still sit with NO banking card. We have paid our house off 3 weeks ago. We have completed forms to increase the repayment on our other homeloan by completing and emailing forms. The installment went off WITHOUT the added amount. AND we have need charged R1000 interest on the homeloan we have paid off. Absolutely no one bothers to help us. We've spent 45 mins on the initial call over an hour on the second one and I was half an hour at the skukuza branch.