FNB Mess-up

I have been trying for the last 6 weeks to get my address changed with FNB and they totally messed it up so that it spans over three countries. Western Cape is not in the UK or US! We are now settled in the USA and this address mess-up affects me being able to make global (swift) payments and top up my cash passport.

A number of agents have contacted me and the last was on May, 7th at which point the agent typed in the incorrect address and requested me to provide my phone number, which I provide in every reply, as they do not understand why I struggle with swift payments.

I rep**** with all my correct contact detail and since then have not heard anything back - three weeks later. Then when I tried to follow up today, I received a message that the mailbox is no longer in use and that I need to make use of the online system. I cannot use the online Query or Complaint system as it does not accept my US phone number and I do not have access to my SA number anymore.

I am totally stunned by the lack of ability to update an address even though they have the detail on an official document in front of them. You would think that anyone working in FOREX would be able to see the error and correct it. Please FNB, sort it out.