1 reviews | Active since Jul 2018
Fnb mess up
Hi so i phoned into fnb asking for a limit increase on my premier credit card. So one of the consultants made a mess up and sent a pre approval form for a limit increase on a gold credit card for me to sign which was incorrect. When i brought this to their attention they took for ever to sort it out. Now when i wanted to do the increase i now all of a sudden dont qualify even though my account was pre approved. So i phoned in for one month trying to sort this out, because what they now did is they *****ed up my credit score completely. I was qualified for a couple things like loans and ect and now i dont qualify for anything after this whole situation. So they *****ed my credit score up so much that i cant apply for anything and now i must sit with this issue.
Good day Nischay Aroonslam,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Nischay Aroonslam,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)