FNB ****MERS , *****STERS AND DONT ADHERE TO UMBUDSMAN INSTRUCTIONS

I have had it with this bank , they allowed R15 000 to disappear out of my account , with a card that was blocked , now they stating I put in my pin code , secondly I opened a case with the ombudsman , and I laid a complaint , nothing happened , I then got a call that they only offer me R6000 back, I accepted the offer out of desperation , now this is where the story takes a turn , since then no feedback , i have to call for feedback , today I get told by the only helpful team in the complaints department that the ticket was closed because they will not communicate with me but with the ombudsman , the ombudsman's letter to FNB clearly stated resolve it with the client first and send them the feedback , I had to open another case, well while typing this I will probably received another case number... witch they will resolve withing 5 working days . FNB I WANT THIS RESOLVED TODAY OR I AM GOING TO OPEN A CASE OF ***** AT THE SAPS , I want the correct department to phone me not in 5 days with no feedback , I will take this to the newspapers and social media , I HAD ENOUGH since 26 November I have been dealing with this load of bull..... ENOUGH IS ENOUGH FNB STOP THE HORSEPLAY