Fnb ****mers - no responsibility from FNB! Outrageous service

Worst bank! They are *****s!

My husband for ****med with his virtual card with 4 big transactional amounts. No otp was sent to approve those transactions. Upon calling ***** department immediately they said it will take a 30 day investigation. There was no investigation needed at all as they supposed to block all cards and cancel the amount pending immediately! I have been calling daily to see what was has transpired ,fnb kept saying still under investigation. They dont send any email or any follow up, upon calling after 30 days they said they sent an email (which i did not receive) saying case is closed and i am responsible for paying the money that was ****** from my account! I am definitely not paying that money! I am going to banking ombudsman as well as getting my lawyers involved! i am not taking responsibility for fnb security that is not effective at all! The only reason my entire family and all my businesses changed to fnb was due to the ‘online security’ - i am going to be closing all our accounts as well as business accounts with fnb and change over to capitec or absa which will give better service than Fnb! Extremely disappointed with fnb service and customer service is disappointing! Never bank with FNB!! Please all change over to other banks! Business news has it that FNB employees are ****mers and doing inside jobs! FNB cannot and will not ***** from me or anyone else !