FNB ****mers

There is a new method of sending an ewallet at FNB that deceives you by sending cash to an FNB account directly when infact you mean to send an ewallet. Incase of an emergency you are unable to retrieve that money because it went straight into the account and not an ewallet. When calling their customer service or go into the branch, you are given the run around and told but "you chose to pay it that way" when in actual fact it should be left as the known ewa6and not make you chose to pay into account just because they notice it is an FNB registered number. Please review because I want my refund.