FNB MERCHANT SERVICES YOUR SERVICE SUCKS

FNB MERCHANT SERVICES. YOU NEED TO PUT YOURSELF IN THE CUSTOMERS SHOES BEFORE GIVING TIMELINES OF 7 TO 14 DAYS. IT IS PATHETIC FOR A CONSUMER TO SUFFER AND AWAIT INSTALLATION OF A FNB CARD MACHINE IF A AGENT BY THE NAME OF THEO LOGS MY CALL INCORRECTLY ON LOG NO. ********** 5. I APP**** FOR A NEW MACHINE HE LOGS A CALL FOR MOVE OF BUSINESS. I THAN MAKE FOLLOW UPS A WEEK LATER AND GET TOLD SORRY A NEW REFERENCE IS ********** 9 AND I MUST CONTINUE TO WAIT FOR A SALES AGENT TO CALL ME. IS THIS WHAT YOU CALL CUSTOMER SERVICE DUE TO AN *********** STAFF MEMBER THE CUSTOMER MUST SUFFER. I SPOKE TO A TEAM LEADER IN TECHNICAL LAST WEEK AND SHE ASSURED ME SHE WOULD MAKE SURE THE PROCESS IS QUICKER AND WOULD FOLLOW UP. I CALL TODAY AND GET TOLD WAIT ANOTHER 3 DAYS? WOW AND YOU CALL YOURSELF THE BEST BANK. I SUGGEST TRAIN YOUR STAFF TO LOG CALLS CORRECTLY FROM THE BEGINNING.