MT
Muhammad T
1 reviews | Active since Aug 2011
07 Nov 2018, 06:39
FNB MERCHANT SERVICES. YOUR SERVICE IS PATHERIX
I called FNB MERCHANT SERVICES on the 29/10/2018 to request and additional machine for another outlet. I was given ref: ********** 9. I was told within 3 to 5 days it will be delivered. On the 31/10 i received a mail stating i will be contacted shortly by an experienced member of our team. Till today no one has contacted me . I called merchant services on Friday the 02/11 and was informed they will get someone to call me shortly. Is this how you treat your customers? I need my machine delivered today with no excuses.
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Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
07 Nov 2018, 09:23Good day Muhammad Junaid,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Merchant Services for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Nov 2018, 09:23
Official
Good day Muhammad Junaid,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Merchant Services for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
MT
Muhammad T's updateReviewer Update
08 Nov 2018, 10:21This is just poor service. To now i have not been called. I spoke to a Consultant Quinteline week and told i will be contacted. I called now again and spoke to the same Consultant Quinteline who have me a work order and the same message i will be contacted ?? Why say 3 to 5 days if you know it cannot be done in 3 to 5 days?? Seriously. Poor Pathetic Service
MT
Muhammad T's update08 Nov 2018, 10:21
Reviewer Update
This is just poor service. To now i have not been called. I spoke to a Consultant Quinteline week and told i will be contacted. I called now again and spoke to the same Consultant Quinteline who have me a work order and the same message i will be contacted ?? Why say 3 to 5 days if you know it cannot be done in 3 to 5 days?? Seriously. Poor Pathetic Service
MT
Muhammad T's updateReviewer Update
19 Nov 2018, 11:46This is just ridiculous. The machine has still not been installed to date? Woe you really treat your customers like ****??
MT
Muhammad T's update19 Nov 2018, 11:46
Reviewer Update
This is just ridiculous. The machine has still not been installed to date? Woe you really treat your customers like ****??