FNB Merchant Services - What Do you have to do to get a call?

After months of trying somebody from FNB merchant services came in to see me 2 weeks ago (Bruno Ncala). We agreed on a rate and signed a contract. I received an approval email a few days later. Someone was supposed to contact me within 7 days. Nobody did, so I emailed Bruno, he responded that somebody will come do an installation on Working Day 8. Nobody did. I contacted him on Working Day 9 after no response from him on my email and he said he will get back to me. He didn't. I contacted him now on Working day 10 and my calls are being ignored. He did warn me during my meeting that after the sales call I should contact the call centers because he wont help me which I found to be a weird thing to say to a customer. I expected that treatment at least after i have a booklet or information pack. I am changing my Standard Bank machines to FNB as it is the bank that I bank with as well as due to worries about service with Standard Bank. First impression is that FNB Merchant Services is way worse when it comes to service.