GF
Geraldine F
1 reviews | Active since Apr 2015
20 Apr 2015, 14:11
FNB MERCHANT SERVICES THEY ARE USELESS
FNB Merchant Services are shocking - DO NOT EVER USE THEM.<br> <br> The speedpoint was approved on the 11th and due to the delay in getting it approved we asked the to treat as urgent.<br> Every step of the way we have had to follow up ( with the relationship manager , then the approval department and then the agents) and if not we still would not even have had a call back from them.<br> The contracts were signed on Wed morning but almost a week later and various follow up we have heard nothing and still have not got the speedpoint.<br> <br> They do not respond to calls or mails and at best they will copy you in a mail asking someone else to follow up - who of course does nothing either.<br>
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Replies (1)FNB (First National Bank)'s replyOfficial
20 Apr 2015, 16:00Hello geraldinefourie3,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 669953.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 669953.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply20 Apr 2015, 16:00
Official
Hello geraldinefourie3,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 669953.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 669953.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
