FNB Merchant Services - Still Unresolved and Poor Customer Service

My matter with FNB Merchant Services is still not resolved, and the level of service I have received is extremely poor. It is unacceptable that a bank of FNB's stature misleads customers, gives conflicting information, and then abandons them when it is time to deliver. This is not just poor administration, it is poor customer service and shows no regard for loyal clients who trusted your campaign.

On the 24th of August, I was informed by an employee of FNB that my card machine would be linked and I was requested to send company documents, which I did immediately.

On the 27th of August, a different employee confirmed that it would be done and asked me to include the model number of the card machine, which I also provided.

Both employees who called were fully aware that it was a different company with a different registration number that had to be linked, and both assured me that it could be done.

Suddenly, I received an email from the Merchant department stating that it cannot be done. I am now being told I must spend more to buy a new machine and pay the monthly data fee of R49.

FNB introduced the card machine while campaigning, and now that they have decided to end the campaign, customers have to suffer the consequences. Why did two employees assure me it would be done knowing very well that the campaign was already over?

In closing, I feel misled and frustrated. I comp**** with every request in good faith, only to be told at the last minute that I must incur further costs. I request that FNB honours what its employees promised and links my existing machine as initially agreed, without forcing me to purchase a new one.