FNB MERCHANT SERVICES - PATHETIC / FRUSTRATING / UNPROFESSIONAL / USELESS BUNCH

NOT GOING TO WASTE MY TIME CALLING YOUR CONSULTANTS. I RATHER POST HERE AND GET IT SORTED, WITH HOPEFULLY LESS THE STRESS & FRUSTRATION. - we are existing members of FNB speed services for almost 25 years. just prior to easter we called in and requested a mobile speed point as we are doing a POP UP shop at another location. we were told to call back and order after easter. The day after the easter public holiday we called in. we were told that they only had the plug in terminals and it would be delivered within 5 days. Nothing has been delivered to date and nobody from merchant services has called us . ROTTEN SERVICE. 2 days ago i called in and logdged my complaint and mentioned that i was frustrated and disappointed. i was then told they were out of stock on the terminals. that they will escalate and would be delivered the next day. so far nothing delivered. ROTTEN SERVICE. i am trying to run a business and earn a legit income. i have been trading at thePOP UP shop since 26thMar without a speedpoint terminal. all thanks to FNB. majority of our sales are all card based. i am loosing business at present and this is an inconvenience for my shoppers, that want to pay by card. They think i am incompentent businessman, but i tell them the truth that FNB is creating this headache re not DELIVERING A PAID SERVICE OR BY COMMUNICATING WITH US REASON OF NON DELIVERY. PLEASE CAN FNB TRY TO SORT THIS MESS AND START HIRING COMPETENT STAFF AND STOP MAKING PROMISES RE SERVICES THEY CANNOT DELIVER ON TIME. FNB , I YOUR CUSTOMER AM IMPORTANT TO YOUR BUSINESS. ALL I WANT IS THE TERMINAL AND TO BE TREATED CORRECTLY AS YOUR CUSTOMER !!!!