FNB Merchant Services - How can we help you???

This has become my last option...as there's just no help coming my way! I app**** for 2 back up POS devices on the 3rd of Dec 2025 and my application was formally accepted and registered on the 8th, with a 14 working days turn around time. No one contacted me...On the 6th of Jan 2026, I followed up and yet again no response. On the 12th, I then reached out to a lady (Janelle) that initially sent me the application forms via email. She directed me back to the call centre...then I was informed that my application was allocated to the wrong region (LIKE HOW?? ) but would be expedited due to the time that has already lapsed...Eventually a lady (Motlalepula) called and indicated that my application was allocated to her while she was on leave (LIKE HOW??). She then requested all the relevant documentation which was shared with her between the 13th-15th. On the 19th she provided me with ref no's to follow up with... I have been calling FNB Merchants 3-4 times a day requesting for a status update and next steps to have this process finalized. The staff is so well trained to tell you that they will escalate but that's ALL they can do for you...and you must please stay on the call to rate their service.... I believe the application is now sitting with the regional manager (Kabelo) and has been escalated 3 times already yesterday 22/01 and once today 23/01... I have been very patient but this is not how anyone should be treated. All I need is FNB to advise if they are still willing to assist or I should go to another bank...it's that simple! I can't be taken from pillar to post like this especially after ALL the delays and mistakes that were conducted from their side...