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TM
Tiego M

1 reviews | Active since Jul 2013

09 Mar 2018, 11:23

FNB Merchant Services are rude, sarcastic and condescending

FNB Merchant Services are rude, sarcastic and condescending. I had called in for technical support but insted of support I was greeted with a rude, sarcastic and condescending "technical assistant" who wasnt helpfull at all insted her remarks nearly steered the conversation to an undesirable end. I understand the need for procedure but as an entrepreneur I need flexible and innovative solutions instead of the unhelpful feedback I received.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Mar 2018, 12:27
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Merchant Services who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

TM
Tiego M's update14 Mar 2018, 16:17
Reviewer Update
I received feedback from FNB Merchant Services and I am happy with the outcome, thank you for adequately dealing with my complaint.
FNB (First National Bank)
FNB (First National Bank)'s reply15 Mar 2018, 11:42
Official

Good Day,

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.

We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.

Best Regards,

Hello Peter Complaints Team

Naomi Petersen

*** (option one)