FNB Merchant Services

Had a problem with my FNB credit card machine recently which took a week for someone to respond. When they did respond I had made 3 transactions worth R5000 that day. They decided to replace my machine but couldn't process these payments as they said that both my, and their spare batteries, were flat. Note - this was part of my initially complaint. I had to phone FNB the next day to report the problem with not processing the payments and have since been told it will take 7 to 14 days to resolve. BUT THEY HAVE MY MONEY!!!!!!