FNB MERCHANT SERVICES

We ordered a card machine for our company, for the purpose to swipe fleet cards, the incorrect machine was delivered, so we upgraded to a model that can support our needs. from then it has been an endless battle to move the company profile over from a retail business to a workshop profile. numerous phone calls made to FNB, spending at least an half an hour every time, just to get a response we have escalated the matter, so how many times more must I phone just to get the exact same answer, wasting a lot of money calling from my cellphone, and not getting no where, how difficult can it be or how many months do you need, just to change a setting from retail to a workshop profile?

or should a person just take our small little business and move it over to where service levels can be achieved?