FNB Merchant Services

Good day

I have opened a business account with FNB in the beggining of July. Account number ***,. I app**** for a e commerce merchant account on the 4th July 2019. After 2 weeks I received no feedback. I went to your FNB branch in primrose, to see if they could assist me with the follow up, which they did and resubmitted the documents by email to FNB MS Campaign escalations on the 16 July 2019. Initially the reason for the first delay by your Merchant Services department was that they said it hasn't been captured, not giving a answer as to why it was delayed. I went back yesterday to your primrose branch which was the 22 July 2019 as I still received no feedback from your Merchant Services department. They assisted once again with a follow up to your Merchant services department, and they never got a answer as to why the application has not been looked at and sent a email to the lady at the FNB branch in primrose saying it's been escalated to management. The lady at you FNB branch told me she would follow up later in the day and call me back which she did, and mentioned to me that the the Merchant services department still had no feedback. I'm writing this review as I do not know who else can assist in this matter as it is basically been almost 3 weeks and my online business is on hold and I can't trade as I require a e commerce merchant account. Please can someone assist in this matter. Regards Frank Nolte