LL
Libuseng L
1 reviews | Active since Mar 2017
19 Dec 2020, 23:56
FNB Merchant has the worst service!!!!!!!!
It's almost 2 months and my query is still not completed. From beginning of November 2020, I've spoken to so many FNB employees regarding my business card acc, business speedpoint, business portal, till today I can't access money paid by my clients through the speedpoint card machine. As I write, I was asked to send "proof" to prove that there were transactions done via the card machine. These are all people I've spoken to & their references: ***9 - Mamokete ***5 - Thokozani ***9 - Lauren ***1 - Andile, who dropped my call ***5 - Nadime or Nadine (not sure) The last person I spoke to is Bontle. She asked me to send the "proof" to *** which I did 4 days ago.
The first person I spoke to told me they can see the funds on my portal and that it's strange that I can't see them but Bontle told me she doesn't understand why the person said that.
Nadime/ Nadine told me he'd investigate and return my call on Saturday, 12 Dec but that never happened.
NONE OF THE TECHNICAL OR FINANCE EMPLOYEES COULD HELP ME, EVEN AFTER SENDING PROOF OF APPROVED SLIP 4 DAYS AGO.
I have to pay rent, electricity, my worker but I can't because no one at FNB Merchant can help me. I am sitting with desperation, wondering if I'll ever get assistance or I'll go into 2021 with no help at all from FNB
My issues with my FNB Speedpoint have existed from the beginning of having the card machine in 2019 and I thought somehow this time things will better.
Helpful (0)
Replies (2)0
Replies (2)LL
Libuseng L's updateReviewer Update
21 Dec 2020, 11:49A formal complaint has been lodged for several times and I don't believe this will ever be resolved because I've been hearing that and I never get a call or any email feedback. In the end, I still pay monthly transaction fees on the business account despite FNB's faults. I can't purchase stock, I can't pay my workers BHT TOYR TRANSACTION FEES ARE DEDUCTED. I'm extremely angry because FNB DOESN'T COMPROMISE ON THEIR SIDE. This is a small business and I'm trying to feed my family but you're holding my money that work hard for. It's 11: 55 and this investigation is called HIGH PRIORITY but I'm still sitting here waiting!! This is infuriating to say the least!!!!!
LL
Libuseng L's update21 Dec 2020, 11:49
Reviewer Update
A formal complaint has been lodged for several times and I don't believe this will ever be resolved because I've been hearing that and I never get a call or any email feedback. In the end, I still pay monthly transaction fees on the business account despite FNB's faults. I can't purchase stock, I can't pay my workers BHT TOYR TRANSACTION FEES ARE DEDUCTED. I'm extremely angry because FNB DOESN'T COMPROMISE ON THEIR SIDE. This is a small business and I'm trying to feed my family but you're holding my money that work hard for. It's 11: 55 and this investigation is called HIGH PRIORITY but I'm still sitting here waiting!! This is infuriating to say the least!!!!!
LL
Libuseng L's updateReviewer Update
28 Dec 2020, 13:38It's over 20min I've been on hold trying to get hold of Finance Department, even dropped my phone to try again. My initial query was that I can't see or access my money which clients pay via a speedpoint machine. The last lady I spoke to managed to help realize that all this time I've called, the machine I was using was the wrong one. All this time I've spoken to that long list of people I mentioned, none of them picked that up. They even went through the process of fixing the speedpoint on call with me and told me all is good. I still couldn't see funds on the portal, I still couldn't access my money. MEANWHILE FNB IS STILL DEDUCTING MONTHLY CHARGES ON MY BUSINESS ACCOUNT which I never get to use because there's nothing on the account. I was only told last week that the speedpoint has been discontinued, that the new one that's currently used doesn't print out slips (for you & clients), BUT I CALLED ASKING FOR SLIP PAPER FOR THE SPEEDPOINT AND IT WAS DELIVERED TO ME IN BULK (A BOX OF 100 PACKS). I then get to be told that the whole of last year I was using this machine, I was billed over R400 which was for this "wrong" machine but in actual fact I was supposed to be billed way less than that. Meaning FNB kept quiet about the new lesser rate speedpoint and continued billing me in 2019 the amount they weren't supposed to. MY QUESTION IS, WILL FNB REFUND/ REIMBURSE ME ALL THESE MONIES????????
Upon receiving the new speedpoint card machine, we tested if the money appears on my portal, which it did appear, except on my bank account. So meaning, since 3 November 2020, I can't access money paid on the wrong and the correct speedpoint machine. I was asked again to send proof, again for the 5th time I sent all the slips that came put of the "wrong" speedpoint machine, even received an autoreply from FNB.
I got an email from Bontle Wessie who told me they have not received my slips, and I responded to her as she requested me to, received an auto reply but still I kept being told they didn't receive them.
I called today, only today I'm told I was supposed to send the slips to Finance (***) and not to the email I was asked by Bontle to reply to, which is ***.
Today I'm told it'll take 7-10 working days to resolve my issue. I have not been able to pay rent, services and my employees. But in all of this, FNB employees are working from home and getting paid AND they continue to deduct account costs.
Upon receiving the new speedpoint card machine, we tested if the money appears on my portal, which it did appear, except on my bank account. So meaning, since 3 November 2020, I can't access money paid on the wrong and the correct speedpoint machine. I was asked again to send proof, again for the 5th time I sent all the slips that came put of the "wrong" speedpoint machine, even received an autoreply from FNB.
I got an email from Bontle Wessie who told me they have not received my slips, and I responded to her as she requested me to, received an auto reply but still I kept being told they didn't receive them.
I called today, only today I'm told I was supposed to send the slips to Finance (***) and not to the email I was asked by Bontle to reply to, which is ***.
Today I'm told it'll take 7-10 working days to resolve my issue. I have not been able to pay rent, services and my employees. But in all of this, FNB employees are working from home and getting paid AND they continue to deduct account costs.
LL
Libuseng L's update28 Dec 2020, 13:38
Reviewer Update
It's over 20min I've been on hold trying to get hold of Finance Department, even dropped my phone to try again. My initial query was that I can't see or access my money which clients pay via a speedpoint machine. The last lady I spoke to managed to help realize that all this time I've called, the machine I was using was the wrong one. All this time I've spoken to that long list of people I mentioned, none of them picked that up. They even went through the process of fixing the speedpoint on call with me and told me all is good. I still couldn't see funds on the portal, I still couldn't access my money. MEANWHILE FNB IS STILL DEDUCTING MONTHLY CHARGES ON MY BUSINESS ACCOUNT which I never get to use because there's nothing on the account. I was only told last week that the speedpoint has been discontinued, that the new one that's currently used doesn't print out slips (for you & clients), BUT I CALLED ASKING FOR SLIP PAPER FOR THE SPEEDPOINT AND IT WAS DELIVERED TO ME IN BULK (A BOX OF 100 PACKS). I then get to be told that the whole of last year I was using this machine, I was billed over R400 which was for this "wrong" machine but in actual fact I was supposed to be billed way less than that. Meaning FNB kept quiet about the new lesser rate speedpoint and continued billing me in 2019 the amount they weren't supposed to. MY QUESTION IS, WILL FNB REFUND/ REIMBURSE ME ALL THESE MONIES????????
Upon receiving the new speedpoint card machine, we tested if the money appears on my portal, which it did appear, except on my bank account. So meaning, since 3 November 2020, I can't access money paid on the wrong and the correct speedpoint machine. I was asked again to send proof, again for the 5th time I sent all the slips that came put of the "wrong" speedpoint machine, even received an autoreply from FNB.
I got an email from Bontle Wessie who told me they have not received my slips, and I responded to her as she requested me to, received an auto reply but still I kept being told they didn't receive them.
I called today, only today I'm told I was supposed to send the slips to Finance (***) and not to the email I was asked by Bontle to reply to, which is ***.
Today I'm told it'll take 7-10 working days to resolve my issue. I have not been able to pay rent, services and my employees. But in all of this, FNB employees are working from home and getting paid AND they continue to deduct account costs.
Upon receiving the new speedpoint card machine, we tested if the money appears on my portal, which it did appear, except on my bank account. So meaning, since 3 November 2020, I can't access money paid on the wrong and the correct speedpoint machine. I was asked again to send proof, again for the 5th time I sent all the slips that came put of the "wrong" speedpoint machine, even received an autoreply from FNB.
I got an email from Bontle Wessie who told me they have not received my slips, and I responded to her as she requested me to, received an auto reply but still I kept being told they didn't receive them.
I called today, only today I'm told I was supposed to send the slips to Finance (***) and not to the email I was asked by Bontle to reply to, which is ***.
Today I'm told it'll take 7-10 working days to resolve my issue. I have not been able to pay rent, services and my employees. But in all of this, FNB employees are working from home and getting paid AND they continue to deduct account costs.