FNB Merchant *****

FNB Merchant . Saturday 28th January end of business day my credit card machine submitted a successful upload . Monday the 30th only half the money was in my account , I reportec the problem and followed the instructions . I was given e reference number . I received no reply in the 7 days that followed . I phoned today and was told that the problem has been closed even though I haven't received my money . I tried getting hold of the ***** department but no one answers, You wonder how many mor businesses are getting *****ed over like this , I want my money *****