FNB Merchant failed service

<p>I have a fnb merchant machine, the verifone VX680, Ive had no issues with it, it was working perfectly and i could trade easily. On the 16th July, around 11:50PM they pushed out a mandatory update to the machine. Since i got intot the shop yesterday at 8:30 my merchant machine doesnt work get and error code 800.</p> <p> </p> <p>I have been waiting all morning to get a tech out to swap or fix my machine so i can actually do card sales. as it stand i have lost alot of customers as they dont cary cash and my airtime being on hold for tech department for over 15min+ more than 1nce.</p> <p> </p> <p>It is disgusting that the new software wasnt tested properly and that it was forced to download.</p> <p> </p> <p>Reference for my complaint is ********** 8.</p> <p> </p> <p>Ive been 2 days without a card machine and that is not acceptable.</p>