1 reviews | Active since Jul 2019
FNB Merchant Department Lack of Service
I am absolutely appalled by the lack of response from FNB Merchant Department.
Below is the complaint I sent to FNB with no response to date:
On the 26/6/19 Mr Thobile Majola from the MSERV Department sent us an email asking proof of service providing and proof of receipt for the amounts of R10,000 and R7,000 swiped on our Speed Point machine.
The day after on the 27/6/19 I did send him exactly what he asked for, a clear scanned copy of both of the receipts showing the 2 different amounts swiped on our Speed Point machines.
Each transaction was made on a different machine and went into a different FNB bank account.
Although I sent FNB all the necessary information both of the amounts were still debited from our accounts!! In what was called “chargeback”
This is unacceptable!!
Since then I’ve tried to get hold of anyone that works at the FNB MSERV Department but they are not replying to email and there is no land line number.
Mr Thobile for some reason gave the order to debit our account although we have acted exactly as we should.
We are talking about 17k!
We have 3 Business accounts with you and if you check our records we bring a lot of money to your bank every year!
If this matter is not resolved ASAP, we are going to close the accounts and move to a bank that actually looks after their clients.
We find this shameful and underneath any criticism service.
Do we need to run after you for our own money??!!
I’m waiting for your urgent feedback!
More then that we are going to act on the legal route as well and busy talking to our lawyers.
We refer to your complaint logged on HelloPeter with regards to the amounts debited from your account
We have received feedback from the relevant department and below is the response:
WHICH IS COMPLETELY INCORRECT
We received disputes from the cardholders that the goods were not as described
I need you to be more clear as to the disputes from the cardholders "that the goods were not as described" as we sell skin care products and the client decides what they want to buy, then pay and receive the products there and then. These cardholders bought the products on 22nd Feb & 8th March. A cardholder cannot dispute a 4-5 month later a purchase and then FNB decide to give them their money back without our permission. We as a company have paid out commissions, have not received our stock back - this is why we have a customer service department to sort out disputes and to exchange or refund products once receiving the goods back. THIS IS COMPLETELY UNACCEPTABLE AND *******. Now the client gets their money back and keeps the products valued at R17,000, who is going to cover these products? How are we going to get them back? If you decided to pay back every cardholder that sends through a dispute - our company as well as others would not be in business? This to me seems like a **** or inside job - its UNACCEPTABLE.
A request was sent on 26.06.2019 via email to ***..cc and *** for supporting documentation and proof of services provided but no feedback was received
Attached you will find the screenshots of the responses sent on the 27.06.2019 with no response back.
A debit notification was sent on 08.07.2019
This was not received!!!
Your account was debited on 11.07.2019
WHICH IS UNACCEPTABLE
You responded with the vouchers on 12.07.2019 but with no proof that the goods were as described as to what the cardholders have bought
This was not received!!!
We trust that the above is in order
NOT IN ORDER AT ALL - I WANT SOMEONE HIGH UP IN MANAGEMENT TO CALL ME ASAP OTHERWISE I WILL BE GETTING MY LAWYERS INVOLVED WITH ALL THE LEGAL COSTS WILL BE FOR YOUR ACCOUNT
All the proof of us sending everything on time is below proving we on the right side. This communication between us is showing online at HelloPeter and other related platforms that can show the way you do Business and looking after your clients!
We refer to your complaint logged on HelloPeter with regards to the amounts debited from your account
We have received feedback from the relevant department and below is the response:
WHICH IS COMPLETELY INCORRECT
We received disputes from the cardholders that the goods were not as described
I need you to be more clear as to the disputes from the cardholders "that the goods were not as described" as we sell skin care products and the client decides what they want to buy, then pay and receive the products there and then. These cardholders bought the products on 22nd Feb & 8th March. A cardholder cannot dispute a 4-5 month later a purchase and then FNB decide to give them their money back without our permission. We as a company have paid out commissions, have not received our stock back - this is why we have a customer service department to sort out disputes and to exchange or refund products once receiving the goods back. THIS IS COMPLETELY UNACCEPTABLE AND *******. Now the client gets their money back and keeps the products valued at R17,000, who is going to cover these products? How are we going to get them back? If you decided to pay back every cardholder that sends through a dispute - our company as well as others would not be in business? This to me seems like a **** or inside job - its UNACCEPTABLE.
A request was sent on 26.06.2019 via email to ***..cc and *** for supporting documentation and proof of services provided but no feedback was received
Attached you will find the screenshots of the responses sent on the 27.06.2019 with no response back.
A debit notification was sent on 08.07.2019
This was not received!!!
Your account was debited on 11.07.2019
WHICH IS UNACCEPTABLE
You responded with the vouchers on 12.07.2019 but with no proof that the goods were as described as to what the cardholders have bought
This was not received!!!
We trust that the above is in order
NOT IN ORDER AT ALL - I WANT SOMEONE HIGH UP IN MANAGEMENT TO CALL ME ASAP OTHERWISE I WILL BE GETTING MY LAWYERS INVOLVED WITH ALL THE LEGAL COSTS WILL BE FOR YOUR ACCOUNT
All the proof of us sending everything on time is below proving we on the right side. This communication between us is showing online at HelloPeter and other related platforms that can show the way you do Business and looking after your clients!