FNB merchant bank services

I have been waiting much longer than the prescribed time in order to gain access to a manual entry for our card machine from FNB. We originally app**** for this however it was overlooked. We then filled out our motivation and sent our form in February. After a few weeks I followed up only to be told that I must wait until the full 4 week period. When I followed up after the 4 week period I was told that my application was overlooked and they will make it priority to get done. I phoned after a week with no feedback and was then told that the manager will phone me, Sam. Sam promised me the world as to what she was going to do for me. I had to follow up again the following week as Sam never got back to me after she promised she would. She then promised me that it will be ready by the Friday and gave me her number. She said she will follow up and confirm details by Thursday. Surprise, surprise I got no feedback and sent a message to remind her of her promise. Friday came and I tried calling several times until eventually in the late afternoon she phoned me back to tell me that the manually entry for our card machine will not happen that day with a very soppy story. Again she promised to keep me updated. Its Thursday today and still no feedback even after I have tried calling. I am appalled that FNB employs such people in the management side of things. Sam is totally *********** for this position! I run a guest house and have payments through vertical cards that need to be processed which I cant do as FNB cannot employ competent people! I will be applying to another bank as this is shocking!!!