FNB-Merchant- Bad service ever!!!!

I app**** for a speed point for my business a month and a half ago and I still have not received even a mere phone call nor an email from the so called consultant that needs to come and inspect my business before installation. What’s more frustrating Is that FNB merchant only service via telephone servicing so one can’t just walk into a branch and get speedy assistance- I think FNB should re- look at this way of doing business because their merchant business colleagues are not doing them any justice- they’ll probably loose customers in the future if they continue this way, lucky I’m a patient customer, but others are not as patient as me especially if money is involved. I used to think FNB is the best bank until I had to deal with their business side- terrible!!!!- you’re promised feedback and excalations and no- one comes back YOU have to keep on calling them for a service they promised and did not deliver. Phone calls to merchant bank are answered almost immediately but service after that is a game of waiting and hoping eve when you as the customer has made an effort to follow up,’ maybe it’s because my business is small and not making millions that the service is so poor?’- Maybe but I’ve waisted too much time unfortunately.