LM
Lesego M
1 reviews | Active since Dec 2013
14 Oct 2025, 10:26
FNB meets all government performance standards
One cannot understand nor explain the kind of service that is being provided by FNB, going onto over 50+ days where we’ve had to beg and grovel at FNB staff to do their jobs. Even after a recent complaint with the same issue on this platform and a promise to resolve the issue, we still sit with having to follow them around.
They truly have met government department standards, I would rate them the same as Dept Home Affairs.
A movie these ones!
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Replies (1)LM
Lesego M's updateReviewer Update
14 Oct 2025, 11:24Go hug a tree with your formal complaint logging. What happened to complaint ***NF logged on the 07th October ? None of your platforms work, called your service line, was told to call your complaints line, was on hold for an agent for 13 minutes. I am now on the banking app, for over thirty minutes and all I get from service agent is: I will be with you shortly.
So again, politely and with all due respect,you can go hug a tree!
So again, politely and with all due respect,you can go hug a tree!
LM
Lesego M's update14 Oct 2025, 11:24
Reviewer Update
Go hug a tree with your formal complaint logging. What happened to complaint ***NF logged on the 07th October ? None of your platforms work, called your service line, was told to call your complaints line, was on hold for an agent for 13 minutes. I am now on the banking app, for over thirty minutes and all I get from service agent is: I will be with you shortly.
So again, politely and with all due respect,you can go hug a tree!
So again, politely and with all due respect,you can go hug a tree!