FNB mediocrity

Negative 100. Have been on the secure messages trying to get assistance several times to no avail. The automated system is useless. The agents have no customer experience skills. They have the audacity to tell you about departments that are not theirs and no knowledge at all about FNB products. I was told to message between 8 -16:00, but that didn't work as there were no one in the particular dept to assist. The thing of being transferred from pillar to post and having to explain the same thing over and over again is really frustrating and proves that the whole service suit is useless. I asked if anyone who's got an answer can call me and I was told if you need assistance you should call. No care at all.