FNB mediocre service

Dear FNB...with your infamous catch phrase "How can we help?" along with the newly founded #BankOfTheChangeables, I'm certain you retain old clients and attract new clients. I am so disappointed in your service and ability to provide a solution at the earliest. I made a deposit into my account on Friday, 08/04/2022 at an ATM around 16:15. The deposit was completed only for it to be cancelled and my money to be taken by the ATM. I received a slip with a trace number from this ATM and headed over to the branch upstairs immediately. The trainee consultant informed me that this is a norm and that the ATMs that I used are not reliable for deposits and that I should use the ATMs situated outside the bank. Mponeng Ndlovu was the consultant who assisted me with the paperwork regarding my refund. She asked me how I was and I rep**** that I was fine until this fiasco at the ATM occurred and she said that I'm about to feel worse as I will only receive my money within 7 working days and this time frame will be extended as a result of the long/easter weekend. Appalled and disappointed doesn't even begin to describe what I felt as a client who was a victim of an ATM error or malfunction and then I had to wait for my own money. If this occurrence is a fami**** one, why does the bank not have a system in place to provide a solution that is quicker without causing an unnecessary inconvenience? What if this money was needed for food or to pay an urgent bill? Then what? My problem will just get bigger because my bank over promises and under delivers? People be wary when making deposits using these extremely unreliable machines.