1 reviews | Active since Apr 2019
FNB MDB - Appointing *********** people
My Friend had an account with FNB. He closed his account but still have an overdraft that he pays off on. Now on a daily basis I am getting phone calls and sms's that payment needs to be made. I have phoned them on several occasions to remove my phone number because my friends banking is not my business. I know he made arrangements to pay it off and I know he makes his payments on time.
Yesterday I spoke to Tabitha at MDB - FNB - 011- ********** - 09:17 to ask her again to remove my number else I will take further action. At 10.17 today 10 April 2019 I have received a sms to make payment and then I receive a phone call at 11.34 from MDB to make payment. His son also received phone calls and sms's to make payment. Please stop phoning me. Stop sending me sms's. You are irritating people who has got nothing to do with FNB . I know I am asking for a service but clearly there is no service.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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